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Merchandise will not be accepted for return, credit or repair unless our permission has been previously given and an RA number has been issued.

Please call 805-481-5164 for a Return Authorization (RA) number. Equipment must be returned within thirty 30) days of an RA issue date, after which the shipment will be refused.

Standard merchandise may be returned for either exchange or credit and must be: returned with all parts, in original packaging materials within 15 days of purchase; and be fully functioning, or determined by our technician to be defective. Merchandise that has been damaged by the customer is non-refundable. All sales are final; absolutely no cash refunds will be rewarded.

Merchandise that is designed outside the specifications of standard product (see catalog or Web site) will be repaired or replaced and shipped back. If the item is returned and has been damaged by the customer, there will be a fee for services. No credit or refund will awarded.

Limitation of Liability

The liability of the manufacturer, if any, and purchaser's sole and exclusive remedy for damages for any claim of any kind whatsoever, regardless of the legal theory and whether arising in tort or contract, shall not be greater than the actual purchase price of the product with respect to which such claim is made. In no event shall the manufacturer be liable to purchaser for any special, indirect, incidental, or consequential damages of any kind including, but not limited to, compensation, reimbursement or damages on account of the loss of present or prospective profits or for any other reason whatsoever.

Secure Transactions

When you place orders with CCTV Wholesale all transactions are made through a secure link, and all customer data is protected against unauthorized access. In the unlikely event unauthorized use of your credit card occurs, follow the reporting procedures defined by your credit card provider and contact us immediately. If you are more comfortable with inputting your credit card number over the phone, you can call our Customer Service Center with your credit card information. For customer service call 805-481-5164.

Your Information

CCTV Wholesale does not sell, trade or rent your personal information to others.

All shortages must be reported within seven days of receipt of shipment.

All shipments received damaged are the sole responsibility of the delivering carrier and must either be refused or noted on your delivery receipt or bill of lading at the time of arrival of goods in order to insure the liability of the delivering carrier.

Any equipment found defective "out of box" will be exchanged for new equipment and must be returned within 30 days in like-new condition and in original packaging as specified in our "Return Policy".

CCTV Wholesale has made every reasonable effort to help ensure the accuracy of all product information and prices on this website and will not be held responsible for typographical errors including, but not limited to product prices and specifications. All products advertised were available and current when added to the site, but are subject to manufacturer availability. Please be advised that manufacturers occasionally change prices and discontinue products.

CCTV Wholesale makes every attempt to fill and ship all orders within 48 hours of order placement; Some products may not be stocked and must be back ordered. CCTV Wholesale will advise customer if any order cannot be filled and shipped within seven (7) working days. Shipping, handling and insurance charge is based on the value of your order, the destination of your package, and the service you desire. Due to restricted delivery areas, excessive weight, or oversized packages that cannot be serviced by one carrier, we may be forced to substitute carriers when necessary. We will select the most economical method of shipment.

Typically shipments within the continental United States are shipped via UPS Ground unless otherwise specified by customer (phone orders only), and shipments to Hawaii and Alaska are shipped via U.S. Mail Parcel Post; However, shipping, handling and insurance charges are based on the value of your order, the destination of your package, and the service you desire. Due to restricted delivery areas, excessive weight, or oversized packages that cannot be serviced by one carrier, we may be forced to substitute carriers when necessary.

If you need to have your order as fast as possible, you need to request Next Day Air Shipping (phone Orders Only). We'll ship your order the next business day after receiving your order.

International orders can only be taken by phone. Contact Customer Service at 1-805-481-5164. Recipient is responsible for all duties and taxes that may apply.